Manager, Customer Success (Remote - EMEA)

Role overview Lead and grow a distributed Customer Success team serving strategic enterprise customers across EMEA. The role combines direct involvement in complex customer relationships with people management and the development of repeatable operating practices for adoption, retention, and account growth.

Responsibilities - Guide customer success managers on complex challenges and strategies for large or at-risk enterprise accounts; step into executive conversations when needed. - Maintain hands-on ownership of key customer relationships as the team expands. - Hire, onboard, coach, and develop team members through regular feedback and clear development plans. - Run forecasting, account-health monitoring, and structured risk reviews. - Build consistent practices for onboarding, business reviews, adoption, retention, and expansion. - Partner with sales, product, support, technical account, renewals, and go-to-market teams to improve the customer journey and shared playbooks.

Requirements - At least 2–3 years of people management experience, including developing and retaining Customer Success talent. - 7–10 years in Customer Success, Professional Services, Account Management, or a related customer-facing field, including work with complex enterprise customers. - Experience in a technology or enterprise IT setting and understanding of technical buyers’ needs. - Operational discipline in forecasting, account health, and risk reviews. - A practical, adaptable approach to building processes where details are still evolving. - Collaborative style and ability to work toward shared direction.

Nice to have - Progression from senior customer success work into first-line leadership. - Familiarity with automation or AI tools and experience leading Customer Success teams in more than one organization.

Benefits and work setup - Remote-first work across Europe, with regular team off-sites; English is the working language. - Equity, 30 days of vacation plus local public holidays in Europe, and professional development funding of €1,000 (or equivalent) annually. - The role offers scope to shape a growing regional team, customer journey, and operating model. Country-specific benefits vary.