Customer Care Representative - WFH Wisconsin

Role overview Handle incoming calls from members, clients, and facilities as a frontline customer care representative for a service that helps people access care. The work involves a high daily call volume, with responsibilities becoming more complex as you gain experience. This is a remote role for someone who lives in Wisconsin.

Responsibilities - Respond to inbound calls and provide clear, attentive customer service. - Assist members, clients, and facilities with their questions and needs. - Navigate computer systems and enter information while speaking with callers. - Manage a typical workload of 60–80 calls per day, with heavier volume on Mondays.

Requirements - Currently reside in Wisconsin. - At least one year of call center experience and six months of customer service experience. - Basic typing and computer skills, with the ability to navigate systems efficiently. - Reliable high-speed cable, DSL, or fiber internet with at least 3 Mbps upload and 30 Mbps download; wireless or Wi-Fi air cards are not accepted. - A quiet, distraction-free workspace at home, without caregiving duties during work.

Benefits and work setup The role is remote within Wisconsin and pays $18 per hour. Benefits listed include health, dental, and vision coverage; life and disability insurance; a 401(k) with employer match; FSA and HSA options; wellness incentives; paid time off and holidays; a birthday holiday; family leave; continuing education reimbursement; and career development programs.