Customer Care Representative - WFH Nevada

Role overview Handle inbound service calls from members, clients, and facilities as a frontline customer care representative. The work supports access to transportation services and involves a steady call volume, with tasks becoming more complex as you build experience. This is a remote role for people who currently live in Nevada.

Responsibilities - Answer inbound calls and assist members, clients, and facilities with their inquiries. - Manage a typical workload of 60–80 calls per day, with higher volume expected on Mondays. - Use computer systems to navigate information and handle customer requests. - Provide clear, attentive service in a home-based work setting.

Requirements - Current residence in Nevada. - At least one year of call center experience and six months of customer service experience. - Basic typing and computer skills, including strong navigation abilities. - High-speed cable, DSL, or fiber internet with at least 3 Mbps upload and 30 Mbps download; wireless or Wi-Fi air cards are not accepted. - A quiet, distraction-free workspace at home, without caregiving responsibilities during work.

Benefits and work setup The listed hourly rate is $15. Benefits include health, dental, and vision insurance; life and disability coverage; a 401(k) with employer match; FSA and HSA plans; wellness incentives; paid time off and holidays; paid parental leave; education reimbursement; discounts; and career development programs.