Customer Care Representative - WFH Missouri

Role overview Handle inbound customer calls for a service that helps members access care. As a frontline representative, you’ll answer questions from members, clients, and facilities, with tasks increasing in complexity as you gain experience. The posting describes a high-volume call environment, typically 60–80 calls per day, with heavier volume on Mondays.

Responsibilities - Respond to inbound calls from members, clients, and facilities. - Provide customer support across a range of inquiries, handling more complex tasks as skills develop. - Use computer systems to navigate customer information and manage call-related work. - Maintain a professional, helpful presence while supporting callers.

Requirements - Must currently live in Missouri. - At least one year of call center experience and six months of customer service experience. - Basic typing ability and strong computer navigation skills. - Reliable high-speed home internet with at least 3 Mbps upload and 30 Mbps download; wireless or Wi-Fi air cards are not accepted. - A quiet, distraction-free home workspace, without caregiving responsibilities during work.

Benefits and work setup The role is remote within Missouri and pays $16.50 per hour. Listed benefits include health, dental, and vision coverage; life and disability insurance; a 401(k) with company match; FSA and HSA plans; wellness incentives; paid time off and holiday pay; a birthday holiday; parental leave; continuing education reimbursement; and career development programs.