Client Experience Associate

Role overview Support client experience managers with day-to-day account work for a portfolio of clients using a platform for personalized marketing content. You’ll help prepare campaigns, share performance results, coordinate client meetings, and build the product and industry knowledge needed to manage accounts more independently over time.

Responsibilities - Serve as a backup contact for assigned accounts and gather client requirements ahead of campaign work. - Retrieve campaign results and turn them into regular, standardized client reports. - Help prepare presentations and visual email mock-ups for business reviews and status meetings. - Coordinate client meetings and reviews, including scheduling, logistics, and note-taking. - Maintain client contact roles in a CRM, troubleshoot questions, and quality-check campaign setups. - Document custom projects and support related administrative work.

Requirements - Fluency in English and German. - Strong written and spoken communication, with the ability to work well with others. - Ability to manage several deadlines and deliverables at once, adapt to change, and stay focused on outcomes. - Self-motivation, openness to feedback, and willingness to learn new tools and approaches. - Interest in developing skills in HTML, CSS, JavaScript, and Photoshop.

Benefits and work setup - Listed base pay is €60,000 per year; the offer may vary with relevant skills and experience, and may include a bonus. - Medical, financial, and other benefits are available.