Vulnerability, Accessibility & Inclusion Lead

Role overview Lead strategy for improving how customers facing vulnerability, disability, exclusion, or bereavement experience financial products and support. This 13-month secondment brings together customer insight, operational evidence, data, and regulatory expectations to set priorities and guide measurable improvements across products, processes, and service journeys.

Responsibilities - Develop and embed strategies, standards, and regulatory expectations across products, customer journeys, and operations; translate them into roadmaps and priorities. - Review services against legal, regulatory, and industry standards, identify gaps and risks, and turn emerging developments into practical recommendations. - Advise on complex vulnerability, accessibility, inclusion, and bereavement issues, including cases without established guidance. - Partner with risk and compliance teams to strengthen governance and controls, and oversee significant risks, remediation work, or formal actions. - Define measures for customer outcomes and use data to assess whether approaches are working. - Use complaints, customer feedback, and operational information to identify systemic barriers and direct improvements to support pathways and service standards. - Coach colleagues and build capability across strategy, analysis, product, operations, and related teams.

Requirements - The available source describes the role’s scope and responsibilities but does not provide a reliable, complete list of required qualifications or experience.

Benefits and work setup - UK-based remote role with flexible working hours and home-working equipment and setup support. - 13-month secondment; the source lists a salary range of £68,400–£86,550, equity, performance-linked incentive awards, and additional benefits.