IT Support Engineer

Role overview Provide day-to-day technical support for employees in a fully remote, Mac-based workplace. You’ll resolve support requests, administer workplace applications and access, and improve IT operations through useful documentation and small automations.

Responsibilities - Handle employee support requests from intake through resolution, communicating clearly and following through. - Administer workplace accounts and applications, and help manage access requests and reviews. - Support Mac provisioning, device inventory, onboarding, and offboarding. - Write and maintain help articles and internal IT documentation to reduce repeat questions. - Build small workflow automations with guidance from the IT team. - Partner with people, security, and engineering teams on IT projects, including practical uses of AI in support operations.

Requirements - At least two years of experience in IT support, help desk, or IT operations. - Hands-on experience supporting macOS users in a remote or cloud-first environment. - Experience with collaboration and productivity applications, plus at least one identity or device management system. - Foundational understanding of identity and access management and single sign-on, with interest in provisioning concepts. - Some exposure to IT automation or workflow tools and an eagerness to build those skills. - Clear written and verbal communication, a service-oriented approach, and the ability to balance support requests with project work. - Regular use of AI tools with sound judgment about where they are useful.

Nice to have - Experience with access management, device security, collaboration, or IT service tools. - Experience coordinating onboarding and offboarding with people or business operations teams. - Practice writing user-facing support documentation, or familiarity with scripting, APIs, and integrations. - Experience in a high-growth software or consumer business.

Benefits and work setup - Fully remote work with flexibility to choose a productive location. - Cash and equity compensation, a workspace stipend, location-based benefits, and flexible paid time off. - A monthly three-day weekend, with the first Friday of each month off.