Customer Success Associate (Remote)

Role overview Help customers resolve questions and problems related to digital products, apps, and offers. You will provide friendly, accurate support across email, chat, and social media, while sharing customer feedback that can improve service and satisfaction.

Responsibilities - Respond to customer inquiries and resolve issues promptly through email, chat, and social channels. - Learn current product features, offers, and policies through training and ongoing updates. - Identify customer needs, explain suitable options, and recommend relevant products or offers. - Escalate inquiries when another team or specialist is needed and keep customer records and interaction notes up to date. - Protect confidential information and use recurring customer feedback to help improve support processes.

Requirements - At least two years of customer service experience, preferably in a related field. - Fluent English and strong written and verbal communication; Spanish is a plus. - Working knowledge of Google Workspace tools such as Docs and Sheets. - Familiarity with customer support platforms such as Zendesk. - A helpful, solution-focused approach, strong interpersonal skills, and willingness to support teammates. - Availability for a consistent five-day schedule that includes weekends: Tuesday–Saturday or Friday–Tuesday.

Benefits and work setup - Fully remote role with a global team. - Compensation, benefits, individual bonus opportunities, and equity participation for full-time team members. - Open paid time off, company holidays, and wellness days for full-time employees. - Remote team activities and recognition programs.