Senior Customer Engineer - LATAM

Role overview Serve as a technical and business advisor to prospective and existing customers adopting analytics tools. You will partner with sales and post-sales colleagues to understand customer goals, qualify technical needs, demonstrate possible solutions, and guide proof-of-concept work toward measurable outcomes. The role calls for communication across both engineering teams and executive stakeholders.

Responsibilities - Advise customers on data architecture, governance, instrumentation, and how analytics can support business goals. - Lead technical qualification and tailored demonstrations for prospects and customers in partnership with sales colleagues. - Scope proof-of-concept projects with customer teams, including data ingestion approaches, architecture, success measures, and rollout plans. - Help customers apply analytics best practices and ensure proofs of concept are executed effectively. - Coordinate with post-sales teams so that expectations set during the sales process lead to practical customer outcomes. - Build relationships with technical stakeholders, surface prospect needs, and relay product feedback to internal teams.

Requirements - Business and conversational fluency in Spanish and English. - At least six years of experience in SaaS sales engineering or a related role. - A track record of qualifying and presenting technical solutions to senior decision-makers. - Ability to explain technical topics such as APIs to developers and business value to executive audiences. - Experience with data querying, modeling, or transformation, using tools such as SQL, dbt, Python, business intelligence, or product analytics platforms. - Familiarity with databases and cloud data warehouses, plus strong analytical, written, presentation, and project delivery skills. - Willingness to travel as needed.

Nice to have Experience quantifying customer value and ROI, working in product-led growth or sales-assisted conversion settings, or supporting fast-growing SaaS businesses. Familiarity with AI tools is also sought.

Benefits and work setup The listing describes the role as remote and mentions medical, vision, and dental coverage, mental wellness support, vacation and additional holidays, enhanced parental leave, volunteer time off, and certain pre-tax and wellness benefits. Perks may vary for contract positions.