Senior Customer Engineer - LATAM

Role overview Senior Customer Engineer role covering the LATAM region for a leading product analytics platform used by tens of thousands of companies. The position sits at the intersection of pre-sales consulting, technical solution design, and post-sales handoff, partnering with Account Executives and customer success teams to prove and deliver value from the analytics product.

Responsibilities - Serve as a trusted technical advisor to prospects and customers on data architecture, governance, instrumentation, and business outcomes - Communicate and consult effectively across technical and executive audiences, from developers to senior leadership - Lead technical qualification, run customized demos, and scope proof-of-concept projects that establish platform value - Advise on data ingestion, architecture, success criteria, and rollout strategies for analytics tools across customer organizations - Partner with Account Executives to drive revenue, acting as the key technical contact across an assigned book of business - Bridge pre-sales value propositions into post-sales results, and surface prospect feedback back to the Product team

Requirements - Business-fluent Spanish and English - 6+ years of experience in SaaS Sales Engineering or a closely related role - Demonstrated success qualifying and selling technical solutions to executive stakeholders - Experience with data querying, modeling, and transformation using SQL, dbt, Python, BI platforms, or product analytics tools - Familiarity with databases and cloud data warehouses such as Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, or Databricks - Strong process discipline, project delivery skills, and excellent written, analytical, communication, and presentation abilities - Proficiency with AI tools such as Claude, Claude Code, or Gemini, and willingness to travel as needed

Nice to have - Experience with value engineering frameworks, including ROI calculators and executive-level value conversations tied to KPIs - Exposure to product-led growth environments and sales-assisted conversion motions - Background in high-growth SaaS companies from Series B through E or beyond

Benefits and work setup - Remote position - Comprehensive medical, vision, and dental care, mental wellness benefit, generous vacation and additional company holidays - Enhanced parental leave, volunteer time off, pre-tax benefits including 401(k), wellness benefit, and a holiday break