Neocloud Service Delivery Manager (remote)

Role overview This is a remote, EU-based service delivery role within a Customer Success Engineering organisation serving customers in the computer software sector. The position focuses on managing service delivery for a "neocloud" offering, a category of newer, specialised cloud-infrastructure providers, and acts as the operational bridge between customers and internal engineering teams.

Responsibilities - Own end-to-end service delivery for assigned neocloud customers, ensuring agreed outcomes are met. - Coordinate Customer Success Engineering resources to resolve issues and deliver value across the customer lifecycle. - Serve as the primary point of contact for service-related questions, escalations, and planning. - Track delivery health, report on service performance, and proactively flag risks to stakeholders.

Requirements - Prior experience in service delivery, customer success, or technical account management within cloud, infrastructure, or enterprise software. - Strong communication skills for working with both technical teams and external customers. - Comfort operating remotely and collaborating across distributed, EU-based teams.

Benefits and work setup - Fully remote position based in the EU; specific country eligibility is determined by the hiring entity. - Works within a Customer Success Engineering department focused on long-term customer outcomes.