Seasonal Stationery & Design Support Assistant - 2026

Role overview Join a remote, seasonal customer support team helping customers of a design marketplace for stationery, art, and home goods. The role runs September through December 2026 and focuses on resolving nuanced, hands-on issues for customized and handcrafted products. Team members work in small pods with direct access to supervisors and senior leaders, rather than a large anonymous queue.

Responsibilities - Respond to customer inquiries across phone, email, live chat, and social channels with ownership and warmth. - Resolve complex questions about customized products, design files, and fulfillment challenges without relying on scripts. - Navigate multiple web-based tools simultaneously, cross-referencing order data, custom artwork files, inventory systems, and CRM records. - Document every interaction thoroughly in CRM platforms such as Salesforce, following data handling standards. - Flag operational errors or platform friction and share proactive insights with leadership to improve the broader customer experience. - Participate in regular one-on-ones and live huddles to discuss case escalations, coaching, and workflow improvements.

Requirements - Residence in one of the listed eligible U.S. states (AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI). - Experience handling inbound contact volume and moving efficiently between phone, email, and chat queues. - Background in fast-paced e-commerce or app-based customer support that involves meaningful problem solving. - Comfort managing several browser tabs and platforms at once with strong attention to detail. - Excellent written communication skills and the ability to craft personalized, structured responses. - Familiarity with omni-channel CRM platforms such as Salesforce or Zendesk.

Nice to have - Prior exposure to design, photo printing, or fulfillment workflows. - Interest in design- or technology-related troubleshooting. - Experience learning older or non-intuitive tools quickly.

Benefits and work setup - Fully remote seasonal role with a set schedule that includes some evenings and weekends. - Work inside a small pod with direct visibility into cross-functional leadership. - Seven-day-a-week operation with structured scheduling.