Technical Support Specialist (French Speaking) - 100% Remote - EMEA

Role overview A Technical Support Level 1 Specialist supports a B2B SaaS platform serving professional short-term rental operators across the European market. The role is fully remote within the EMEA region and centers on helping French and English speaking customers get the most from the platform through phone, chat, and email support.

Responsibilities - Provide customer support via phone, chat, and email in French and English, ensuring timely and clear responses - Diagnose and troubleshoot technical issues with the SaaS platform, including functionality, configuration, and integrations - Collaborate with Product Development and QA teams to escalate and resolve complex technical issues - Document and track customer inquiries, issues, and resolutions in the support system - Identify opportunities for process improvements and contribute to knowledge base articles and support documentation - Assist with product demonstrations and customer training sessions when needed

Requirements - C2-level proficiency in both French and English - Strong technical aptitude for diagnosing SaaS platform issues - Experience delivering B2B customer support in a technical capacity - Clear written and verbal communication skills across phone, chat, and email channels - Ability to collaborate effectively across product, engineering, and QA teams

Nice to have - Familiarity with vacation rental, hospitality, or property management software - Exposure to APIs, integrations, or platform configuration work - Comfort contributing to documentation and identifying process improvements

Benefits and work setup - Fully remote position, with the candidate required to reside within the EMEA region