Customer Success Partner

Role overview A strategic customer success role focused on a portfolio of high-value enterprise customers using a creator marketing platform. The position blends strategic advisory work, deep influencer marketing expertise, and proactive account management, with measurable goals around gross retention, platform adoption, and customer health.

Responsibilities - Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals. - Build multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements. - Drive platform adoption by analyzing customer engagement data, identifying risk and opportunity, and helping customers get value from self-service tools. - Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with each customer's marketing and business objectives. - Collaborate with implementation and services teams on onboarding and education, with product support on technical issues, and with a strategic insights team on custom data analysis. - Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent, proactive management.

Requirements - 3+ years in a strategic, customer-facing role, ideally working on influencer marketing for an agency, brand, or technology company. - Passion for influencer marketing, creator content, and social media measurement. - Proven success managing toward business KPIs and customer advocacy metrics. - Skill navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors. - A problem-solving mindset and a track record of delivering thoughtful, customer-centric solutions. - Strong relationship-building skills and a curious, learning-oriented approach to work.

Nice to have - A demonstrated ability to act as a strategic advisor who influences customer decisions, not just a reactive support contact.

Benefits and work setup - Medical, dental, vision, life, disability insurance, and other health benefits. - 15 days of vacation, floating and set holidays, a wellness allowance, and paid parental leave. - A 401(k) plan in the US and a work-from-home stipend to support a productive home setup. - Meal stipends, a guided onboarding and learning platform, and a flexible work model that combines in-person and remote collaboration.