Seasonal Holiday Client Experience & Order Assistant - 2026

Role overview

A remote seasonal opportunity on the customer service team of an online marketplace for stationery, art, and home décor, sourcing creative content from independent artists worldwide. The role supports shoppers navigating customized, handcrafted products both before and after purchase, blending front-line service with insight-sharing that reaches cross-functional leadership. The engagement runs roughly September through December 2026, with set schedules that include some evenings and weekends.

Responsibilities

- Handle pre- and post-order customer inquiries across web-based tools with warmth, accuracy, and thoughtful problem-solving - Navigate multiple internal systems simultaneously while addressing nuanced questions tied to customized, handcrafted production - Deliver elevated solutions to complex issues that arise from bespoke manufacturing workflows - Participate in a small pod with a dedicated team supervisor, contributing order and customer insights through live huddles and 1:1 check-ins - Maintain reliable coverage during a high-volume holiday window that includes evenings and weekends

Requirements

- Residency in one of the approved states for this seasonal role (a multi-state list spanning regions including the Northeast, South, Midwest, Mountain West, and West Coast) - Skill working with multiple web-based tools at once in a fast-paced service environment - Strong communication, empathy, and problem-solving abilities - Availability to work evenings and weekends on a set schedule - Comfort operating within a seven-days-a-week customer service structure

Nice to have

- Prior experience supporting customized or made-to-order products where nuance and production context shape the customer interaction