Central Support Specialist

Role overview

Provide central operational and communications support, helping ensure inquiries and requests are handled professionally and reach the right people. The role coordinates across teams, tracks follow-up, and helps maintain reliable day-to-day processes. It suits someone who brings organization, sound judgment, and a service-focused approach to varied support tasks.

Responsibilities

- Respond to general inquiries and day-to-day communication needs promptly and professionally. - Route requests to the appropriate teams and coordinate resources as needed. - Keep accurate records and follow requests through to resolution. - Support administrative work and internal coordination. - Identify concerns or opportunities to improve processes and share them with relevant colleagues. - Handle sensitive information confidentially and adapt to evolving operational needs.

Requirements

- Clear verbal and written communication, with strong listening skills. - Friendly, professional, and customer-focused manner. - Good organization, attention to detail, and dependable follow-through. - Practical problem-solving and sound judgment. - Ability to manage changing priorities and take ownership of tasks. - Comfortable working independently and with colleagues, using computers and learning new systems.

Nice to have

- Experience in customer service, administration, operations, healthcare, or a related area.

Benefits and work setup

- Remote work and a high degree of autonomy. - Medical, vision, and dental coverage, plus tiered paid time off. - Training, mentorship, and coaching from leadership.