Remote job
Customer Support Specialist
Job details
About this role
Role overview
Provide customer support for a web-based entertainment service, helping users resolve issues and maintain a safe, positive experience. The work is handled by a round-the-clock team on rotating nine-hour shifts.
Responsibilities
- Respond to and resolve customer complaints through support channels. - Investigate reported issues, troubleshoot causes, and identify recurring problems. - Document and pass product bugs to the technical team. - Adapt communication to different users and situations while keeping service quality high.
Requirements
- At least one year of customer support experience handling chats, email, or tickets. - Very good English proficiency (C1 level stated). - Experience with ticketing platforms such as Zendesk or Intercom. - Strong written and verbal communication, problem-solving, and customer service skills. - Availability to work morning, daytime, and overnight shifts.
Benefits and work setup
- Fully remote work with a service contract and competitive compensation. - Performance reviews twice a year, with potential bonuses and salary adjustments. - Annual allowance for items such as home-office improvements, sports, or equipment. - Paid language courses, learning platforms, and partial coverage for psychological support. - Career development opportunities, peer recognition, and scope to influence technical decisions.