Client Success Manager

Role overview

Own relationships with employer clients using a virtual health and care programs platform, with responsibility for engagement, renewal readiness, and revenue retention. This commercially focused role combines strategic advising and account planning with analysis of program results, coordinating closely with partner teams and internal Sales, Renewals, Product, and Analytics groups to protect and grow client relationships.

Responsibilities

- Manage a portfolio of employer accounts, building client trust and supporting satisfaction, retention, and advocacy. - Maintain account plans and renewal milestones, monitor account health and engagement, and flag risks early with mitigation recommendations. - Work with channel or payer partner executives to coordinate broader client relationships and identify opportunities for additional business. - Use enrollment, utilization, satisfaction, and other available outcomes to explain program value and guide client optimization. - Contribute to quarterly business reviews and other client presentations, using data to support renewal and expansion discussions. - Coordinate transitions and client projects across internal teams, and develop evidence-based recommendations and handoffs for growth opportunities.

Requirements

- Commercial and strategic approach to client success, balancing relationship building with retention and account growth goals. - Ability to assess account health, interpret engagement or outcomes data, and surface risks and opportunities. - Strong client-facing communication and presentation skills, including the ability to advise stakeholders and explain business value. - Experience coordinating work across teams such as Sales, Renewals, Product, and Analytics. - Ability to organize account plans, renewal activity, and client projects across a portfolio. - Active authorization to work in the United States.

Benefits and work setup

- Hybrid work arrangement. Remote employees within commuting distance of certain larger hubs are expected to attend local team workdays. - US-based full-time employees may receive medical and dental coverage, access to the care platform and wellness partnerships, professional development funding and career coaching, and 401(k) matching. Paid parental leave and a new-parent stipend are available to eligible employees after one year.