Operations Associate

Role overview This early-career operations role works across customer support, customer success, product quality, and growth operations. You’ll help deliver a strong customer experience while learning how a SaaS business runs and building practical systems as the company grows. The team is remote-first, with working hours aligned to Eastern or Central time.

Responsibilities - Answer customer questions through email and live chat, and improve help content and product walkthroughs. - Assist with onboarding, training, follow-ups, and preparation for customer check-ins. - Gather customer feedback, stories, and testimonials. - Test new features, document issues clearly, and confirm that fixes work. - Support search optimization, review management, directory listings, and basic marketing tasks. - Help improve the processes and systems behind customer and growth operations.

Requirements - Early in your career, with curiosity and willingness to learn valued over extensive prior experience. - Strong organization and attention to detail. - Clear written and verbal communication. - Coachability, initiative, and comfort taking ownership. - Ability to make progress when instructions are incomplete and to keep improving your work.

Nice to have - Experience in customer support, an internship, or a self-directed project. - Interest in SaaS, startups, or business operations.

Benefits and work setup - Remote-first flexibility, with work scheduled around Eastern or Central time. - Hands-on exposure to customers, product, and company strategy. - Opportunity to work across several functions with a small team and grow into more senior roles over time.