Field Office Technician

Role overview Lead field IT support across assigned offices, helping maintain infrastructure and end-user devices while coordinating technical work and customer service. The role combines hands-on troubleshooting with planning, oversight, and communication with senior stakeholders. Although listed as remote, it requires travel to field locations for much of the working time.

Responsibilities - Visit field offices to assess IT infrastructure and the condition of user devices. - Lead major technical assignments and coordinate field activities in assigned areas. - Track work against technical requirements and project objectives. - Provide expert support across multiple assignments, resolving hardware, software, and network issues. - Consult with senior management on technical approaches and staffing needs. - Set plans and goals for project work and supervise team members as needed.

Requirements - A bachelor’s degree plus at least 10 years of IT and field or user support experience; an associate degree plus 12 years; or 14 years of relevant experience. - Broad IT knowledge and strong troubleshooting skills with hardware, software, networks, equipment setup, and maintenance. - Experience with remote support tools and ticketing systems, and ability to travel extensively. - Relevant credentials such as CompTIA A+ or Microsoft Modern Desktop Administrator; must maintain a DoD 8140 IAT Level II certification. - Current, active Secret clearance.

Benefits and work setup The position is listed as fully remote, with travel required approximately 75% of the time. The posting gives a projected compensation range of $80,300–$133,700 and describes benefits that may include health and life insurance, paid time off, retirement savings, disability coverage, learning opportunities, and wellness programs.