Technical Support Engineer

Role overview Provide technical support to enterprise customers and partners using security software, serving as a primary contact for troubleshooting and service updates. You’ll investigate issues across operating systems, networks, and databases, communicate findings clearly, and help resolve customer problems within response targets. The role includes a rotating 24/7 shift schedule.

Responsibilities - Respond to customer and partner support requests with accurate, courteous technical guidance. - Troubleshoot enterprise applications, operating systems, and networks of varying sizes. - Communicate with customers, track issues, and meet initial response service targets. - Investigate problems through to resolution and share clear updates along the way. - Participate in a rotating shift schedule that provides around-the-clock coverage.

Requirements - Strong Linux knowledge; Windows administration or support experience is beneficial. - Solid networking and LAN fundamentals, including familiarity with protocols such as SMTP, FTP, HTTP, and SSH. - Experience supporting enterprise applications and troubleshooting network or system issues. - Familiarity with databases and experience using or administering MySQL and/or Oracle. - Strong spoken and written English, customer service, teamwork, and interpersonal skills. - Analytical problem-solving ability and willingness to work rotating shifts.

Nice to have Knowledge of S/MIME, SSL, LDAP, firewalls, or experience in international support environments.

Benefits and work setup This is a remote position with a preference for someone near Sofia, Bulgaria for occasional in-person meetings. Flexible work-from-home options and career development opportunities are offered.