Senior Tech Support Engineer

Role overview Provide advanced application and technical support to customers and internal teams using corporate performance management and tax provision software. The role combines issue investigation, clear customer guidance, temporary workarounds, and structured escalation to engineering, with a focus on service quality and customer understanding.

Responsibilities - Respond to incoming support requests, investigate the underlying issue, and guide users toward resolution. - Explain data and process flows within financial performance management and tax provision applications. - Troubleshoot data and basic technical problems, proposing temporary workarounds when a full fix is not immediately available. - Lead customer calls to clarify the issue, business context, and appropriate next steps. - Share relevant product knowledge with customers and provide engineering teams with troubleshooting details and logs. - Help identify product improvements and take part in a rotational after-hours on-call schedule for critical issues.

Requirements - Demonstrated customer service experience and strong written and verbal communication skills. - Background in corporate accounting or tax for large organizations. - Strong research, problem analysis, decision-making, and attention to detail. - Ability to manage multiple cases and tasks accurately under pressure and time constraints. - Ability to follow support procedures independently and collaborate across teams. - Experience using AI tools to streamline workflows and assist customers.

Nice to have - Experience with the supported performance management software or hosting infrastructure fundamentals.

Benefits and work setup - For the United Kingdom, the stated annual salary range is £52,000–£65,000; additional bonus eligibility may apply.