Forward Deployed Product Manager

Role overview Own customer deployments and outcomes for a portfolio of accounts using an AI-powered customer support product. You’ll coordinate implementation with engineering partners, configure and improve deployments yourself, and help customers expand their use of the product. The work spans customer success, hands-on product changes, and turning recurring customer needs into improvements for the broader product.

Responsibilities - Lead customer implementations, aligning customer teams and engineering partners on priorities, plans, and measures of success. - Manage accounts after launch, tracking product performance, adoption, retention, and growth. - Investigate deployment issues, build and release improvements, and set implementation direction with a forward-deployed engineering partner. - Train customer teams to build, test, and refine their own product workflows. - Identify new use cases and develop evidence-based proposals for account expansion. - Share recurring customer problems with product teams and follow through on solutions.

Requirements - At least two years of experience owning customer outcomes in account management, customer success, consulting, implementation, product, operations, or a related area. - Ability to earn trust with senior customer stakeholders and grow customer relationships. - Experience in a startup or scale-up environment, with comfort creating processes while delivering work. - Ability to investigate and resolve problems independently and make practical changes to a complex product. - Skill in helping customers or colleagues gain meaningful value from complex software.

Nice to have - Experience in fintech, healthcare, or another regulated industry. - Experience shaping a product roadmap with customer evidence or deploying AI products against measurable business goals.

Benefits and work setup The source describes flexible working hours, a distributed team, and company gatherings twice a year. It also mentions frequent performance discussions, access to AI tools, and a paid work trial of about two days as part of recruitment.