Implementation Consultant - Assets & Inventory

Role overview

Help fire and emergency medical services agencies configure and launch software for tracking apparatus, equipment, inspections, maintenance, and supplies. This customer-facing implementation role applies operational knowledge to translate agency procedures and compliance needs into practical system configurations, including medication and controlled-substance tracking for advanced life support teams.

Responsibilities - Serve as the subject matter guide for asset and inventory implementations, configuring workflows to fit each agency’s operating practices. - Help customers set up apparatus and equipment records, inventory categories, inspection schedules, maintenance tracking, and out-of-service processes. - Advise on apparatus and equipment lifecycle practices, including relevant NFPA standards and agency procedures. - Guide eligible EMS agencies on medication inventory controls, expiration tracking, chain-of-custody records, DEA-related workflows, and replenishment levels. - Coordinate with implementation project managers to launch the platform and explain connections with related operational modules. - Capture product gaps from customer work, share findings with product teams, and stay current on product changes and public safety practices.

Requirements - Must reside in the United States; the role is remote. - Practical fire or EMS operations experience, especially with apparatus maintenance, equipment tracking, or supply and quartermaster functions. - Familiarity with applicable NFPA requirements and common workflows such as routine checks, SCBA management, and PPE lifecycle tracking. - Understanding of ALS medication inventory, controlled-substance accountability, relevant recordkeeping, and EMS formularies. - Strong analytical skills and the ability to turn customer needs into clear, efficient configuration approaches. - Clear written and verbal communication, comfort presenting to varied audiences, and ability to manage multiple customer implementations.

Nice to have - Experience with public safety software, fleet or asset management platforms, or similar operational systems.

Benefits and work setup - Fully remote U.S. workplace, with flexible paid time off, technology stipend, and advancement opportunities. - Benefits for eligible employees include medical, dental, and vision coverage, FSA/HSA options, and a 401(k).