Customer Support Executive - APAC Remote

Role overview Support customers as they research, book, and prepare for trips, coordinating with travel partners to keep plans clear and issues moving toward resolution. This customer-facing role combines practical guidance, careful order handling, and relationship building in a remote team serving guests across APAC hours.

Responsibilities - Help customers explore trip options, make bookings, and plan arrangements suited to their needs. - Coordinate communication between guests and travel partners so information and requests reach the right people. - Answer questions, share relevant trip details, and resolve problems throughout the support process. - Investigate complex inquiries and complaints, then provide clear and effective resolutions. - Maintain accuracy across order details and related customer communications. - Work independently while coordinating with teammates to meet service goals and build trusted customer and partner relationships.

Requirements - Previous customer service experience and experience working remotely with a high degree of independence. - Fluent English with clear written and spoken communication; additional European languages are desirable. - Strong analytical, problem-solving, interpersonal, and detail-management skills. - Ability to work independently and as part of a team, with a positive, service-focused approach. - Availability to work weekends and adapt to changing support needs. - Based in an APAC time zone for scheduling; applicants based in Amsterdam or outside the required time zones are not eligible.

Nice to have - Familiarity with scuba-related products and services; a diving certificate is a strong advantage. - Travel industry experience and additional EU language skills.