Customer Success Manager (French-speaking) - Airline or Airline Catering 80-100% (Europe, 100% remote)

Role overview

Manage a portfolio of airline customers, helping them achieve lasting value from specialist inflight service software. The role combines strategic relationship management with adoption, retention and account growth, working with customer teams and internal specialists from onboarding through ongoing use.

Responsibilities - Build trusted relationships with stakeholders across airline operations, IT and management, and connect product capabilities to their business goals. - Track customer health, satisfaction and adoption; lead regular business reviews and identify risks to retention. - Support renewals and commercial discussions, and develop opportunities to expand accounts through additional modules, integrations or services. - Guide onboarding, implementation, data setup and integrations in partnership with delivery teams. - Run training and workshops, help customers improve their processes, and share structured feedback with internal teams.

Requirements - 3–5 years of experience in the airline or airline catering industry. - Fluent written and spoken English and French. - Strong communication and stakeholder management skills, with the ability to manage multiple customer relationships. - Commercial judgement and a proactive, organised approach focused on customer outcomes and growth. - Bachelor's degree in business, information technology or a related field. - Willingness to travel for customer visits, up to about 20% of the year.

Nice to have - Experience with SaaS products or complex B2B software.