Support Coordinators

Role overview This is a short-term contract role clearing a backlog of payment requests for a global network of expert linguists on a translation and multilingual AI services platform. The coordinator will triage, investigate, and resolve payment issues across multiple internal and third-party systems, partnering closely with finance and engineering.

Responsibilities - Triage and respond to incoming payment support tickets in Jira, prioritizing by urgency and issue type. - Investigate payment failures, discrepancies, and delays across the platform, Tipalti, Salesforce, and third-party processors such as PayPal and Payoneer. - Resolve common issues including Tipalti profile corrections, 2FA resets, banking detail mismatches, and manual offline payment re-logging. - Communicate clearly and empathetically with linguists to gather information and provide timely updates. - Escalate technical breakages and rate discrepancies to the relevant internal teams. - Maintain accurate ticket notes and contribute to weekly reporting on queue volume and SLA adherence.

Requirements - Experience in payments, finance operations, or customer or vendor support. - Comfort working across multiple systems simultaneously, such as Jira and Salesforce or similar tools. - Detail-oriented with strong written communication skills for handling complex or sensitive payment disputes. - Able to work independently, manage a high-volume queue, and know when to escalate. - Fluency in English; additional languages are a bonus given the global linguist community.

Nice to have - Experience with Tipalti or other international payment platforms.

Benefits and work setup - Contract role with clear ownership of a defined portion of the payment queue from day one. - Joining a small, collaborative Expert Services and Operations team.