Dutch speaking Support Specialist

Role overview Join a multilingual 24/7 customer support team serving hospitality merchants across global regions. The role combines frontline troubleshooting with hardware and software investigation, acting as the first point of contact for users who need help during live service. You will collaborate closely with internal teams to investigate, test, and resolve issues, while contributing to product improvements.

Responsibilities - Deliver knowledgeable, positive interactions with hospitality customers and partners via phone, chat, and email, meeting a high service standard - Apply consistent troubleshooting techniques to quickly identify root causes and provide prompt solutions - Document, track, and resolve requests within internal customer support platforms - Identify, reproduce, and escalate product bugs to the Quality Assurance team and follow through to resolution - Promote improvements to products and services based on customer feedback - Operate within a rostered schedule that may include weekends to maintain high availability

Requirements - Previous customer service and/or technical support experience with strong attention to detail - Excellent verbal and written communication skills in both Dutch and English - Basic experience with common online, mobile, and desktop platforms including iOS, Android, macOS, and Windows

Nice to have - Experience supporting customers through phone, email, ticketing, and live chat platforms - Hospitality industry knowledge or experience supporting a SaaS or iOS product - Computer networking experience or interest, including working knowledge of macOS and basic HTML/CSS - Additional written and verbal skills in French

Benefits and work setup - PTO scheme plus an annual €400 allowance toward health and wellbeing - Dental, optical, and private healthcare cover - Equity participation and access to a fast-paced, high-growth environment with a globally distributed team