Remote job
Customer Success Engineer - LATAM
Job details
About this role
Role overview
A customer success engineering role with a regional focus on Latin America, partnering with enterprise customers on adoption, expansion, and long-term success with developer-focused tools and services. The position blends technical advisory work with relationship building, working alongside account executives to deepen technical partnerships with software development teams. It is a customer-facing role that calls for confidence presenting technical concepts to audiences with varied backgrounds.
Responsibilities
- Partner with account executives on account strategy, growth plans, and expansion motions - Help customers adopt products and services to achieve business outcomes, including whiteboarding architectures and overcoming adoption barriers - Manage technical relationships across a portfolio of accounts and define and execute account strategies with the broader account team - Serve as the customer advocate inside the company, representing their needs to support, engineering, and product teams - Recommend product enhancements based on customer feedback and field experience - Help product teams frame and evaluate new product ideas with the customer portfolio - Develop short- and long-term account plans that meet customer needs and drive expansion
Requirements
- Proven experience in technical consulting, technical customer success, or related customer-facing technical roles - Strong written and verbal communication in English and either Portuguese or Spanish - Extensive background in software development, QA, IT, DevOps, ML, or a related IT field - Hands-on familiarity with AI and large language models as they apply to software development - Strong presentation skills for live product demonstrations - Comfort in a fast-paced and dynamic working environment - Ability to convey technical concepts to customers of all technical backgrounds - Willingness to travel approximately 25% of the time
Benefits and work setup
- Base salary range listed at $100,000 to $200,000 USD, with potential additional compensation such as bonus or incentives, subject to applicable plan terms and work location - Hybrid and remote work options indicated - Equal opportunity employer with an inclusive hiring approach