Remote job
Technical Support Engineer (Edge Network)
Job details
About this role
Role overview
A remote Technical Support Engineer position based in Poland, embedded in the Engineering department and dedicated to the organization's Edge Network product line. The role provides full-time, customer-facing technical assistance for edge networking infrastructure and services.
Responsibilities
- Responding to and resolving customer technical issues related to edge network services - Diagnosing and troubleshooting networking, connectivity, and infrastructure problems - Collaborating closely with internal engineering teams to escalate and close complex cases - Documenting support interactions, root causes, and contributing to internal knowledge bases - Operating as part of a remote, distributed support team during core business hours
Requirements
- Professional background in technical support, network operations, or edge/cloud engineering - Practical troubleshooting skills for networking, routing, and edge infrastructure - Strong customer-facing communication skills, written and verbal - Eligibility and ability to work remotely from Poland on a full-time basis - Self-directed working style suited to a remote-first engineering support environment