Director of Technical Implementation

Role overview

This director-level position leads the technical implementation function for a benefits technology organization, owning end-to-end onboarding across a large concurrent portfolio of mid-market and enterprise clients. The role combines hands-on delivery leadership with people management, partnering with engineering, client success, and finance to drive accurate, on-time launches in a fast-moving environment. Most work is vendor-facing with third-party administrators, health plans, and carriers, with limited direct client engagement.

Responsibilities

- Lead, develop, and coach a team of implementation managers handling concurrent mid-market and enterprise rollouts, planning capacity and staffing as volume scales - Design the operating rhythm, including stand-ups, escalation paths, and reporting systems that give leadership clear visibility into portfolio-wide status and bottlenecks - Drive end-to-end delivery from requirements through go-live, covering eligibility, claims, and prior authorization file setup, SFTP connections, and platform configuration - Lead remediation when launches go off track, including root cause analysis, stakeholder communication, and fix validation - Standardize processes, SOPs, and documentation so launches stay repeatable as volume grows, and strengthen QA of configurations and data flows - Partner with engineering to reduce manual work across file processing, data ingestion, and reporting, and serve as senior point of contact for third-party administrator, health plan, and carrier partners throughout onboarding

Requirements

- 8+ years in technical implementation, technical operations, or SaaS delivery, including 3+ years managing senior or principal-level individual contributors - Track record designing team processes, escalation paths, or tracking systems that surfaced portfolio-wide status to leadership - Startup or growth-stage experience building implementation playbooks, SOPs, or processes from scratch and adjusting quickly as priorities shift - History of running multiple concurrent implementations through go-live with ownership of timelines and delivery quality - Healthcare implementation background with hands-on work on eligibility and claims files, SFTP, and third-party administrator, health plan, or carrier integrations, plus experience troubleshooting file or data issues - Experience leading remediation of troubled implementations, including escalation and stakeholder communication, and ability to communicate status, risks, and technical requirements to both technical and non-technical audiences

Nice to have

- Experience managing 20+ simultaneous implementations - Background at a third-party administrator, health plan, carrier, or healthcare consulting firm with hands-on implementation work - Player-coach leadership style, personally owning complex or escalated rollouts

Benefits and work setup

- Remote-friendly leadership role reporting to the SVP of Client Operations & Success - Equal opportunity employer committed to building a team that reflects diverse perspectives, experiences, and identities