Customer Support Specialist

Role overview Help sports organizations get reliable, useful support from a software platform used to manage programs and events. As a frontline support contact, you will resolve questions, explain product workflows, and relay customer feedback to teams that can improve the service.

Responsibilities - Respond to partner inquiries with timely, clear, and empathetic guidance. - Troubleshoot product questions and technical issues, resolving them directly or escalating when needed. - Share customer feedback and recurring trends with internal teams to inform product and service improvements. - Create and update help articles and other instructional resources. - Explain product updates and recommended practices in accessible language. - Coordinate issue resolution with customer success, product, and engineering colleagues, while supporting strong satisfaction outcomes.

Requirements - At least one year of experience in a customer-facing service or support role. - Strong spoken communication and the ability to stay calm and focused on solutions. - Clear written communication for email and chat support. - Technical aptitude and ability to learn new systems quickly. - Comfort working collaboratively in a fast-moving environment. - Experience with spreadsheets and basic image-editing tools.

Benefits and work setup The role is based in New York City or remote within the United States. Listed compensation is $55,000. Benefits include medical, dental, and vision coverage, an HSA, commuter benefits, and a home-office stipend. Additional support includes sports league subsidies for employees and their children, plus cell phone and gym subsidies.