Senior Director, GTM Systems

Role overview Lead the systems function that supports sales, marketing, customer success, and revenue operations. Set the strategy and architecture for the tools and data used across the customer lifecycle, while building a team that can deliver reliable, intuitive systems at scale.

Responsibilities - Define the systems roadmap, operating model, architecture, and measures of success. - Oversee the full systems portfolio, including development, administration, integrations, data, governance, and change management. - Improve account and contact data structures, routing, ownership, handoffs, enrichment, and contact preferences. - Set data quality and monitoring standards for the CRM and connected applications; simplify the broader tool landscape. - Guide delivery from discovery and design through testing, launch, adoption, and ongoing improvement. - Lead and develop specialists across architecture, engineering, administration, data, product, and program delivery; coordinate priorities and resourcing with partner teams.

Requirements - 10–15+ years of progressive sales operations experience, ideally in enterprise software, with exposure to other revenue operations functions. - At least five years building and managing teams, with a record of coaching and developing talent. - Strong understanding of CRM architecture, reporting, analytics, and data instrumentation. - Experience with Salesforce and sales productivity systems, and enthusiasm for automation and effective tool use. - Track record delivering systems and process projects in complex, fast-moving organizations with global operations. - Strong written, verbal, and presentation skills, with the ability to organize competing priorities and meet deadlines.

Nice to have - Experience with revenue systems such as marketing automation, conversation intelligence, lead routing, sales engagement, CPQ, and account insight tools. - Experience in revenue operations beyond sales operations.