Remote job
Systems Administrator I
Job details
About this role
Role overview
Support the day-to-day operation of client technology environments by maintaining user access, monitoring servers, and resolving routine systems and connectivity issues. This full-time, remote role in Mexico combines infrastructure administration with end-user support, documentation, and escalation of more complex problems. The schedule is midnight to 8 a.m., Monday through Friday.
Responsibilities
- Manage user accounts, permissions, and access across workgroups and domains. - Monitor server performance and investigate issues that affect system availability or efficiency. - Install server software, apply security patches, update applications, and remove software that is no longer needed. - Perform backups and preventative maintenance using established procedures. - Troubleshoot user connectivity problems, explain supported technology to users, and escalate issues beyond the role’s scope. - Document work and assist with communications hardware installations or minor equipment repairs as assignments allow.
Requirements
- Associate degree and two years of experience in networking or a related technical field. - Strong service orientation, with a focus on quality and improving how work is done. - Ability to organize tasks, set priorities, and manage multiple responsibilities. - Able to work independently while collaborating with teammates and customers. - Clear written and verbal English communication, including the ability to explain technical information and interpret procedures. - Practical problem-solving skills and willingness to follow customer procedures.
Nice to have
- Bachelor’s degree in information technology. - A+ or Microsoft certification, original equipment manufacturer equipment certifications, or familiarity with ASTEA.
Benefits and work setup
The listing describes remote, full-time work for applicants in Mexico, with monthly pay of MXN 22,000–27,000 including a shift differential. Benefits include medical and life insurance, savings and pantry contributions, vacation and bonus provisions, family-related leave, an ergonomic chair, and a monthly internet and electricity stipend.