Sr Salesforce Administrator

Role overview Keep an enterprise Salesforce environment reliable while delivering improvements for sales and service teams. You’ll configure core platform features, manage production support, and coordinate with business stakeholders, other administrators, development teams, and an application services partner. The role combines project implementation work with ongoing platform stewardship.

Responsibilities - Configure and improve Sales and Service Cloud features, including lead and opportunity workflows, account and contact records, forecasting, territories, cases, queues, and knowledge content. - Gather requirements with business teams and validate proposed configurations against their processes and goals. - Coordinate user acceptance testing, including test planning and resolving issues ahead of releases. - Administer production support by handling incidents, troubleshooting problems, and monitoring platform stability and availability. - Deliver enhancement requests involving configuration, flows, validation rules, and user interface updates, working with developers as needed. - Promote scalable configuration, consistent practices, and compliance with enterprise governance standards.

Requirements - At least five years of Salesforce administration experience in enterprise environments. - Strong knowledge of Sales and Service Cloud, with experience supporting both implementations and production operations. - Familiarity with integrations and connected systems such as ERP or marketing automation platforms. - Experience with user acceptance testing and structured release processes. - Salesforce Administrator certification. - Clear communication and collaboration skills, including work across regions and a customer-service orientation.

Nice to have - Advanced Administrator or Sales Cloud or Service Cloud Consultant certification.

Benefits and work setup - Full-time position; location is listed as statewide multi-use in Idaho. - Estimated annual pay range is $86,380–$129,570, with compensation varying by experience and work location. - Benefits may include medical, dental, and vision coverage; paid time off; retirement savings; wellness programs; family events; and employee assistance services.