Bonus Points If You:

Role overview Provide technical support to customers of a managed WordPress hosting service through live chat. You’ll investigate reported problems, guide customers toward solutions, and coordinate with internal teams when an issue needs further attention. This is a full-time remote role with a Saturday–Wednesday schedule, 4 PM–12 AM UTC.

Responsibilities - Take ownership of customer issues and follow them through to resolution. - Investigate symptoms, troubleshoot technical problems, and identify practical fixes. - Escalate unresolved cases to the appropriate internal teams using established procedures. - Give customers prompt, clear, and accurate updates. - Keep building both technical knowledge and customer communication skills.

Requirements - Fluent English and strong written communication. - Experience providing customer service online. - A customer-focused approach and the ability to work through reported issues with care.

Nice to have - Familiarity with Linux, NGINX, MySQL or MariaDB, PHP, DNS, CDNs, and page or object caching. - Understanding of WordPress databases, files and directories, configuration directives, and common troubleshooting topics. - Experience with WP-CLI and comfort using a command line to manage files and interpret server logs. - Exposure to Cloudflare, buildpacks, Dockerfiles, Git hosting services, npm, or Composer.

Benefits and work setup - Remote work with an annual expense allowance and flexible paid time off. - Paid parental leave. - Professional development funding after one year and a sabbatical after three years, recurring every three years thereafter. - Healthcare benefits, including vision and dental, for employees in the USA, UK, Canada, and Hungary. - Pension contributions for employees in the UK and 401(k) contributions for employees in the USA.