Bilingual Systems Support Engineer, Spanish (Weekend Shift)

Role overview

Provide bilingual technical support to business customers using cybersecurity software. You will troubleshoot complex systems and identity-related issues, assist with deployments, and carry customer feedback to engineering and product teams. The schedule is Wednesday through Sunday, 9 a.m. to 5 p.m. Central Time.

Responsibilities

- Respond to technical support requests by phone, email, and online channels, communicating clearly with users of varied technical backgrounds. - Help customers install and deploy software, and investigate issues across their environments. - Document cases, identify product problems, and follow issues through to resolution. - Escalate urgent or complex cases to the appropriate technical or management teams. - Share customer insights and technical findings with engineering, quality assurance, sales, and support colleagues.

Requirements

- At least 5 years of IT management or system administration experience. - Practical administration and troubleshooting experience with macOS, Windows, and Linux. - Experience with single sign-on, Active Directory configuration, firewalls, DNS, LDAP, and authentication protocols. - Strong Linux shell and PowerShell skills, plus working knowledge of Python. - Understanding of on-premises, cloud, and hybrid environments. - Fluency in both spoken and written Spanish and English.

Nice to have

- Bachelor’s degree or equivalent experience. - Experience supporting identity and access management systems, including privileged access management. - Strong time management, adaptability, and communication skills.

Benefits and work setup

- Fully remote from select locations, with a hybrid option for candidates in the Chicago metropolitan area. - Benefits include medical, dental, and vision coverage; life and disability insurance; a retirement savings plan; paid time off; and annual bonuses.