Remote – Spanish Bilingual Healthcare Call Center Representative

Role overview

This is a remote call center role providing customer service support for a healthcare client. The position requires Spanish bilingual fluency to assist patients or members across inbound or outbound channels. Work is performed remotely with scheduling tied to U.S. operating needs.

Responsibilities

- Respond to healthcare-related inquiries from Spanish- and English-speaking customers by phone and through other channels - Document interactions accurately within the contact center platform - Navigate internal systems and tools to resolve customer questions or escalate appropriately - Meet individual and team performance targets for quality, handle time, and customer satisfaction

Requirements

- Spanish and English bilingual proficiency, both written and verbal - Prior customer service or call center experience, ideally in a healthcare context - Reliable internet connection and a quiet home workspace suitable for taking calls - Flexibility to work shifts that may include evenings, weekends, or holidays based on business needs

Nice to have

- Familiarity with healthcare terminology, insurance processes, or patient support workflows - Experience using common contact center or CRM platforms