Customer Success Engineer - Americas

Role overview Help enterprise customers adopt software development tools and get lasting value from them. You’ll manage technical relationships across a portfolio, advise customers on adoption and architecture, and connect their needs with internal product and account teams.

Responsibilities - Partner with account teams to plan and support customer relationships and adoption goals. - Advise customers on technical implementation, including architecture discussions and ways to address adoption barriers. - Represent customer needs to support and product engineering teams, and share feedback that can guide product improvements. - Help customers assess new product ideas and provide feedback to product teams. - Develop account plans that support customer needs and potential account growth. - Keep current on software development technologies and explain relevant options to customers with varied technical backgrounds.

Requirements - Experience in technical consulting, customer success, or another customer-facing technical role. - Strong written, verbal, and presentation skills, including the ability to explain technical concepts clearly. - Practical knowledge of AI and large language models in software development. - Experience working with large software development teams and familiarity with areas such as software development, QA, IT, DevOps, or machine learning. - Ability to identify technical and business challenges, take initiative, and work independently in a changing environment. - Willingness to travel approximately 25% of the time.

Benefits and work setup - The listed annual base salary range is $100,000–$200,000 USD. Additional incentive compensation may be available, depending on the applicable plan.