Customer Experience Advocate (Remote, Insurance Tech Startup)

Role overview This remote role focuses on delivering thoughtful customer care within a fast-growing insurance technology operation. The position supports both prospective shoppers and existing policyholders across auto, home, motorcycle, and related lines, with candidates placed on either a sales or service track based on interview fit.

Responsibilities - Handle inbound customer calls for auto, home, motorcycle, and other policies, anticipating needs such as coverage gaps, missed discounts, and upcoming renewals - Match customers to appropriate coverage options from a large carrier panel - Process service requests including vehicle, driver, lienholder, and policy document changes - Navigate a constantly evolving application to support customers accurately - Surface customer feedback to product teams so suggestions can ship quickly

Requirements - Friendly, positive attitude with willingness to collaborate as part of a team - Strong work ethic and problem-solving ability - Clear communication skills - Prior customer service, sales, or hospitality experience is helpful but not required

Nice to have - Prior sales track record with uncapped commission potential; top performers on the sales path typically earn $100,000+ annually

Benefits and work setup - Hourly pay of $19.00–$21.00, with the sales path adding uncapped commissions - Medical, dental, and vision insurance - 401(k) with employer match - Paid vacation and parental leave - Stock equity participation - Flexible scheduling options including a 5-day/8-hour or 4-day/10-hour workweek - Fully remote with equipment provided - Company-funded P&C insurance license for candidates who do not yet hold one