Remote job
Client Technical Operations I
Job details
About this role
Role overview
An entry-level technical operations role serving as the primary intake and Level 1 triage function for client production support cases. The position works closely with internal teams and external stakeholders to investigate, document, and resolve issues within scope, escalating unresolved items with full context, while helping maintain case velocity and a smooth support experience.
Responsibilities
- Intake and triage Level 1 production support cases from queue-based intake systems, performing frontline troubleshooting across multiple internal support tiers and trading partners. - Document findings, reproduction steps, and resolution details accurately within the ticketing system and maintain ticket ownership through clean handoff. - Use investigation tools such as SQL, Notepad++, SoapUI, Postman, internal monitoring, and log sources to diagnose transaction-level issues. - Read and interpret EDI formats including X12, XML, and JSON to identify and isolate problems at the transaction level. - Escalate complex issues with complete context, collaborate with Development, QA, Client Services, and Payer Relations, and proactively communicate status, trends, and common blockers. - Assist with documentation updates, training guides, and onboarding support for new team members.
Requirements
- Bachelor's degree preferred. - 2 or more years of experience in dental revenue cycle management and EDI. - Strong verbal and written communication and interpersonal abilities. - Proficiency in Microsoft Office applications and general internet usage. - Ability to multitask accurately in a fast-paced environment with only limited standardization. - Practical problem-solving skills when working with concrete variables and varied scenarios.
Benefits and work setup
- Hourly pay range of $21.00 to $24.50, depending on experience. - Medical, dental, and vision benefits available the first of the month following start date. - Unlimited paid time off, plus paid sick, jury duty, and bereavement leave. - Ten paid company holidays each year. - 401(k) with company match, Health Advocate services, and healthcare and dependent care flexible spending accounts.