Customer Care Associate - Retail & Hospitality Backgrounds Welcome (Remote)

Role overview

Provide responsive, thoughtful assistance to customers managing car and home insurance through a digital service. This customer operations role combines phone support, policy servicing, product guidance, and practical problem-solving. The listing welcomes applicants with retail and hospitality experience, though that background is not required.

Responsibilities

- Answer incoming calls from policyholders who need help or want to make changes. - Resolve customer questions and coordinate service requests involving vehicles, drivers, lienholders, or policy documents. - Learn the product and compare insurance options to help customers navigate their choices. - Notice relevant needs customers may not have raised, such as possible coverage gaps, discounts, or renewal increases. - Pass customer feedback and product suggestions to the teams improving the service.

Requirements

- Clear communication and strong problem-solving ability. - A friendly, positive manner and willingness to work as part of a team. - Reliable work habits and attention to customer needs. - Customer service, sales, retail, or hospitality experience is useful but not required.

Benefits and work setup

- Fully remote, with work equipment provided. Applicants must live in an eligible U.S. state or Ontario, Canada; hourly roles are limited to a subset of U.S. states. - Flexible schedules are listed: five eight-hour days or four ten-hour days. - Listed hourly pay is $19–$21, plus stock options. - Medical, dental, and vision coverage, paid vacation, and a retirement plan with employer match are described. Support for obtaining a property and casualty insurance license is available.