Patient Care Advocate - Part Time (Tue/Fri/Sat)

Role overview Support patients throughout a sensitive, virtual reproductive health care journey, helping them understand treatment logistics and resolve practical concerns with care and discretion. This is a part-time, remote position for someone based in California, with a schedule of 11 a.m.–7 p.m. Pacific Time on Tuesday, Friday, and Saturday.

Responsibilities - Respond to patient questions about treatment, logistics, and what to expect next. - Troubleshoot concerns involving shipping, refunds, scheduling, and coordination of care. - Track patients’ progress and ensure follow-up happens on time. - Check insurance eligibility and record or report relevant information. - Maintain accurate electronic medical records while following privacy and health information requirements. - Coordinate with teammates, manage competing tasks, and follow through on open issues.

Requirements - Patient-facing or clinical health care experience, such as medical assistant, patient care advocate, or nursing assistant work, including at least one year in abortion care. - Comfort supporting patients across in-clinic and remote settings and discussing sensitive health topics, including abortion and birth control. - Strong organization, communication, and problem-solving skills, with sound real-time judgment when triaging concerns. - Ability to offer clear, empathetic guidance to people experiencing stress or uncertainty. - Confidence using online tools to communicate with patients and deliver care. - Familiarity with care protocols, documentation standards, and relevant policies; experience providing trauma-informed care. - Reliable prioritization and proactive communication, with careful attention to accuracy and follow-through.

Nice to have - Spanish proficiency, experience in remote or hybrid work, or experience in a startup or fast-growing organization.

Benefits and work setup The position is fully remote within California and pays $30–$33 per hour, with a higher rate for weekend shifts.