Remote job
Customer Support
Job details
About this role
Role overview Help health and wellness practices get value from a complex practice management platform by combining customer support, onboarding, and product demonstrations. You’ll troubleshoot live questions across phone, chat, and video, adapting your guidance to each customer’s needs and level of experience.
Responsibilities - Lead product demonstrations and onboarding conversations for new or prospective customers. - Troubleshoot questions in real time across phone, chat, and video, focusing on useful solutions rather than scripted responses. - Learn a broad product that supports clinic operations such as scheduling, charting, payments, payroll, telehealth, and insurance. - Tailor explanations to different learners, from experienced practitioners to people new to software. - Respond to shifting channel assignments and priorities while maintaining clear, warm customer communication. - Use feedback and ongoing learning to improve service quality and help customers feel confident using the product.
Requirements - Comfort handling live customer conversations, including video calls and face-to-face problem solving. - Ability to learn multiple complex tools and investigate nuanced questions across different product areas. - Strong communication skills, curiosity, and the ability to ask questions that clarify customer needs. - Adaptability in a fast-moving environment where schedules and priorities may change during the day. - Openness to regular coaching and feedback, with a commitment to improving the customer experience.
Benefits and work setup The company describes its team as remote-first across Canada, the United States, and the United Kingdom. The stated starting annual salary is CAD $65,000, with an annual work-anniversary increase tied to growth and performance. Potential career paths include specialist, product expert, technical escalation, demonstrations, and people leadership roles. The source says team members should generally spend about 12 months in support before exploring other internal roles.