Implementation Coordinator III : Payments

Role overview

A mid-level implementation coordinator role focused on payment products, acting as the main liaison between clients, technical teams, and project management throughout the implementation lifecycle. The position blends client-facing relationship management with hands-on troubleshooting, requirements analysis, and project coordination to ensure successful go-lives.

Responsibilities

- Serve as the primary point of contact for clients throughout the implementation project lifecycle - Analyze client discussions and documentation to gather requirements and business rules - Translate requirements into system configurations or identify required enhancements - Conduct readiness reviews and prepare customers for go-live - Provide hands-on troubleshooting support during implementation and after cutover - Establish project timelines, monitor milestones, and escalate issues when needed - Conduct exit reviews and document issues to prevent recurrence in subsequent conversions - May assist with training installation team members and customer personnel

Requirements

- At least 4 years of experience with software implementations, working in a financial institution, or at a fintech company - Comfort interacting with technical and executive leaders within financial institutions - Strong communication and relationship-building skills with clients and internal teams - Ability to work extended hours, including weekends, as business needs dictate

Nice to have

- Bachelor's degree - Experience with API- and SSO-centric architectures - Experience working on technical and complex projects and with related project tools - Familiarity with electronic payment processes

Benefits and work setup

- An onsite interview or in-person onboarding step may be required to verify identity