ITTechnician I (Remote)

Role overview Provide remote technical support that keeps client devices and business systems reliable and secure. The work combines rapid response to user issues with routine maintenance, with performance measured through customer feedback, ticket handling, resolution quality, and time tracking.

Responsibilities - Triage urgent tickets and calls, diagnose problems, and resolve issues using phone and remote support tools. - Troubleshoot Windows and macOS workstations, printers, peripherals, office software, business applications, and basic endpoint connectivity. - Coordinate with software or service vendors when an issue needs outside assistance. - Perform maintenance such as patching, updates, disk cleanup, vulnerability remediation, firmware updates, alert response, and performance tuning. - Keep support records accurate and work toward strong first-contact resolution and service quality.

Requirements - Prior help desk or technical support experience, including troubleshooting Windows and macOS environments. - Practical skills in application support, PC deployment or imaging, and user profile management. - Experience supporting Microsoft 365 or Office, Adobe applications, Active Directory, backup tools, endpoint security, mobile devices, and common business software. - Strong written and spoken English, customer service skills, and the ability to work independently; managed service provider experience is preferred. - Full-time availability, Monday to Friday, 8 a.m.–5 p.m. Pacific time, and ability to support rotating coverage as needed. - A remote-work setup with a computer meeting the stated operating system and processor requirements, at least 8 GB RAM, stable 25 Mbps upload and download internet, a noise-canceling headset, smartphone, HD webcam, and second monitor; desktop users also need a UPS.

Nice to have - At least two of CompTIA A+, Network+, Security+, or 3CX Basic Certified Engineer certifications.

Benefits and work setup This is a remote role. Listed benefits include health coverage for employees and eligible dependents, life insurance, flexible benefit reimbursement, paid time off starting at 15 days, parental leave, paid U.S. holidays, a night-shift bonus, wellness support, and employer-funded training and certification. Starting pay is listed at $4.68 per hour and may vary with experience and location.