Technical Support Engineer 2 - 2nd Shift

Role overview

A second-shift technical support role within a medical device customer service organization. The engineer delivers remote support to customers and field teams during evening hours and is available on-site when requested by leadership.

Responsibilities

- Respond to technical support cases from medical device customers during a fixed evening shift - Troubleshoot product issues, document findings, and drive timely resolutions - Coordinate with field support colleagues on cases that require on-site attention or escalation - Uphold service quality and compliance standards within a regulated customer support environment - Communicate clearly with customers and internal stakeholders across written and verbal channels

Requirements

- Background in customer service or technical support, ideally within medical devices or another regulated industry - Ability to work a fixed evening shift schedule - Comfort operating remotely and traveling on-site when requested by leadership - Strong problem-solving and customer-facing communication skills - Experience appropriate to a Level 2 professional support role

Benefits and work setup

- Hourly compensation in an approximate band of $44–$66, depending on region - Remote-first working model with on-site presence only when requested - Fixed evening shift schedule - Full-time employee role within the U.S. customer service and field support organization