Senior Solutions Engineer- LATAM

Role overview Join a customer solutions team as a Senior Solutions Engineer serving Latin American markets, acting as a trusted technical advisor throughout the sales cycle for an AI-powered customer service platform. This pre-sales engineering role focuses on demonstrating value, designing proofs of concept, and partnering with product and engineering teams so that customer needs shape the AI-driven solutions.

Responsibilities - Lead technical discovery sessions to identify and address customer needs - Deliver pre-sales presentations and value-based solution reviews that articulate technical expertise - Design and run tailored Proof of Concepts that showcase platform capabilities - Own RFP responses and security-related questions, escalating complex issues when needed - Partner with Product and Engineering to represent the customer voice and influence roadmap decisions - Continuously improve processes and contribute to a best-in-class Solutions Engineering playbook

Requirements - Portuguese and Spanish fluency required - 4+ years in a technical sales role managing C-level technical and business relationships - Strong technical acumen with experience conducting discovery and delivering high-impact value presentations - Proven ability to translate complex business challenges into tailored solutions for both technical and non-technical audiences - Experience managing POCs, RFPs, and complex security questions - Willingness to travel occasionally and proof of US work eligibility required

Nice to have - Experience working closely with product and engineering teams to influence product direction - Demonstrated ability to challenge the status quo and improve SE processes

Benefits and work setup - OTE range of $231,100–$276,275 for candidates based in the San Francisco Bay Area or New York City, with actual pay depending on location and experience - Eligibility for a corporate bonus or sales incentive program plus Restricted Stock Units - Hybrid working policy with expectation of in-office presence at least three days per week - Health and wellbeing programs, family support, paid time off, and financial benefits, with offerings varying by location