Call Center Representative - Remote

Role overview Handle customer calls and investigate suspected fraud involving orders, network activity, identity theft, and credits. The work combines attentive phone support with quick review of case details and traffic patterns to assess risk and help prevent losses. This is a remote, full-time role in a high-volume environment.

Responsibilities - Take inbound calls about suspected fraud, identity theft, and account credits, and create or update customer cases and order details. - Review alerts and work cases from fraud queues, assessing order information and network traffic for signs of suspicious activity. - Make follow-up calls about flagged orders and equipment to gather information and support resolution. - Use internal systems to document findings, close cases, and help mitigate potential fraud losses. - Manage multiple systems and queues while making timely decisions across a substantial workload. - Maintain a helpful, engaged customer experience throughout phone interactions.

Requirements - Be at least 18 and have a high school diploma or equivalent. - Communicate clearly and remain engaged on calls throughout the shift, with minimal distractions. - Be comfortable using computers and moving between multiple windows, tabs, systems, and queues. - Have reliable high-speed internet with a direct Ethernet connection and a dedicated, quiet workspace. - Provide a computer monitor; other equipment is provided. - Maintain dependable attendance and be flexible to work within operating hours of 8 a.m. to 12:30 a.m., seven days a week.

Benefits and work setup - Remote, full-time, non-seasonal position; listed pay is $12.25 per hour. - Paid training, medical, dental, and vision insurance, paid time off, employee discounts, and career advancement opportunities are listed. - Offers are contingent on background screening; continued access to client systems may depend on applicable security and access requirements.