Call Center Representative - Bankruptcy

Role overview This is a remote, full-time contact center role focused on bankruptcy-related account servicing for residential customers. The position blends back-office case management with inbound phone support, helping callers understand pre- and post-petition balances, account status, and billing procedures. It suits candidates who enjoy structured problem-solving, empathetic customer conversations, and steady administrative work in a non-seasonal environment.

Responsibilities - Monitor bankruptcy filings and identify affected customer accounts and sub-accounts - Create and maintain bankruptcy cases following established procedures and compliance rules - Prepare statements of account showing pre- and post-petition balances - Process credits for pre-petition balances and keep account records accurate - Handle inbound calls from residential customers about bankruptcy-related questions - Educate customers on bankruptcy processes, account status, and billing procedures - Complete assigned offline bankruptcy processes and maintain documentation - Provide backup coverage for team processes and collaborate on shared workflow - Adhere to service-level expectations and perform other duties as needed

Requirements - At least 18 years of age with a high school diploma or equivalent - Minimum 1 year of customer service experience; call center or collections background preferred - Strong written and verbal communication skills - Comfortable navigating multiple windows and tabs while on calls - Ability to stay engaged on the phone throughout the shift with no distractions - Basic math skills for balance and credit calculations - Consistent attendance to support scheduled coverage

Nice to have - Prior call center or collections experience - Familiarity with bankruptcy terminology or consumer credit processes

Benefits and work setup - Hourly pay of $12.30 - Paid training, plus medical, dental, and vision insurance - Paid time off and employee discounts - Full-time, non-seasonal schedule with opportunities for career advancement - Remote work from home; computer is provided - Employee supplies two monitors and appropriate cables - Requires wired ethernet internet (10 Mbps down / 5 Mbps up) with Wi-Fi disabled at all times - Private, distraction-free workspace with a door that can close - Offers contingent on completion of drug screen and background check, plus any client-required security screening